
LG Uplus has joined forces with the Seoul Metropolitan Police to carry out an unprecedented on-site response aimed at preventing voice phishing crimes. In situations where financial damage is feared due to malicious apps installed on customers’ smartphones, the company and police are directly locating potential victims to stop the crimes in advance.
As of April 2, LG Uplus announced that it currently operates the “Customer Damage Prevention Analysis System,” which detects real-time activity from malicious apps deployed by voice phishing groups. When this system flags suspicious activity, the information is provided to the police. The police, in turn, collaborate with the Financial Security Institute and others to analyze the situation, and if a real threat is identified, they visit the customer directly.
In an extraordinary move, LG Uplus and the police carried out on-site responses in areas such as Mapo-gu and Seodaemun-gu in Seoul at the end of February. This is the first time such a measure has been taken in the telecommunications industry, marking a significant step from simply providing information to actively preventing damage.
The voice phishing tactics identified in the field have become increasingly sophisticated. Criminals deceive victims by pretending to provide “credit card delivery notices,” creating confusion and leading them to believe there is an issue with their smartphone. They are then tricked into installing a remote control app.
Once the app is installed, all phone calls and messages are intercepted by the criminal organization. Victims may believe they have contacted the police (112) or the Financial Supervisory Service, but in reality, all communication is being manipulated.
In one case, a misunderstanding occurred where the victim initially suspected the visiting police officers and LG Uplus staff to be part of the phishing scam. However, by escorting the victim to the police station, clearly explaining the situation, and removing the malicious app from the smartphone, they were able to prevent actual financial loss.
Based on this case, LG Uplus is preparing a “Malicious App Suspicion Alert” service to more clearly warn customers when harmful apps are detected. Additionally, it plans to further enhance the voice phishing detection features of its AI-powered call assistant, ixi-O.
Meanwhile, the police are reminding the public that “neither the police nor prosecutors will ever ask for money,” and urging citizens to visit the nearest police station if they suspect anything suspicious.
Hong Kwan-hee, head of the Information Security Center at LG Uplus, stated, “Through cooperation with the Seoul Metropolitan Police, we are now able to effectively respond to the evolving tactics of voice phishing.” He added, “We will continue to refine our systems to ensure that customers can use our services with peace of mind.
LG Uplus & Seoul Police Prevent Voice Phishing with On-Site Response - 스페셜경제
LG Uplus has joined forces with the Seoul Metropolitan Police to carry out an unprecedented on-site response aimed at preventing voice phishing crimes. In situations where financial damage is feare...
www.speconomy.com